Support

The answers to the usual questions are below. If yours isn't, get in touch.

I can't find my licence key

It's in the email you got when you bought MagLab. It's also on your account page: sign in with the email address you bought with.

I've got a new computer

A licence works on 2 computers at a time. On the old one, choose Deactivate this computer in Settings → Subscription (or remove it on your account page), then activate MagLab on the new one with the same key.

I want to change plan, update my card or cancel

All of that is on your account page, along with your invoices. Changing plan sends you a new licence key by email; paste it into Settings → Subscription.

My prints don't line up

Check that the print dialog is set to 100% or actual size, then calibrate the printer for that paper size (Calibrate → New calibration). The guide's troubleshooting section covers the other common causes.

How do I…?

The user guide walks through layouts, labels, calibration, automation and the Raspberry Pi.